Return and Refund Policy

Thank you for shopping at the black swan store.

Conditions for Returns

In order for the Goods to be eligible for a return :

  • The product was purchased in last 3 days
  • The product you received is damaged or broken
  • The product is totally different from what you ordered .

The following Goods cannot be returned:

  • The product you ordered you didn’t liked and don’t want to keep it.
  • The product color is slightly different from the pictures.
  • The product purchase date is more then 3 days.
  • The product is unbroken but only some scratches or paint removed.

We reserve the right to refuse returns of any product which is not eligible under the following conditions of our policy .

Returning Goods

unfortunately reverse shipping is available on limited pin codes if we wont be able collect the order you have to send it manually . You should send the Goods at the following address:

same address as mentioned in shipping label

Address – basni 1st phase , rameshwar nagar , 342005 ( jodhpur) .

contact number – 9785669188

How to Return

  • Click the proper images of the product and the area from its damaged .
  • Attach the images when you request for return .
  • Kindly pack the product in same packaging the way you received .
  • Handover the package to our courier agent when he comes to collect it.


Refund conditions

  • Once the returned is reach to us we we will look into it before the refund .
  • your payment will be credited to your account  by the same method you used while paying  .
  • After receiving the return product it might have take 7 days to initiate the refund .
  • Kindly be patient with us if you’re eligible you will receive the refund.



  • Unfortunately we are not offering the exchange services you can apply for return and refund will be credited to you.
  • You can place the order again if you want the product.

Order Cancellation

Once the order is placed you can cancel it in 24 hours before it gets dipatched after that it wont be cancel you cancel it from my orders :

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: